Privacy and Cookie policy

When you place an order with Hot Lava, Hot Lava uses your personal data to be able to handle it properly. Your personal information is also known to the delivery service to ensure that the delivery runs smoothly. Hot Lava also receives information about your payment through the bank or credit card company. Hot Lava uses your payment details, name and address details, gender, e-mail address, telephone number and billing address. This is done based on your permission. Hot Lava saves this information until your order is completed up to seven years thereafter (legal retention obligation).

Contact form and newsletter
You can ask us questions or make a request via the contact form. Hot Lava uses your e-mail address for this. Hot Lava keeps the e-mail address until it is certain that the customer is satisfied with the response. You can subscribe to the Hot Lava newsletter. In the newsletter you will read tips, new items and information about Hot Lava and the products that go with it. You can cancel this subscription at any time. Every newsletter contains an unsubscribe link. Your specified e-mail address is automatically added to the list of subscribers. This information is saved until you cancel the subscription.

You must first register for certain parts of the web store. You must then provide information about yourself and choose a username. This will create an account on which you can log in with your username and a password of your choice. For this Hot Lava uses your name, address, telephone number, e-mail address, billing address, payment information and gender. This is done based on your permission. This information is kept until you cancel the account.
This information is stored so that you do not have to enter it again and so that Hot Lava can approach you more easily if needed in the web store. You can change account information in your personal page.

Hot Lava wants to send advertisements about offers or new products / services.
This is done via:
– Social Media
– E-mail
You can object to this advertising at any time. Every e-mail contains an unsubscribe link. You can block us or use the unsubscribe option.

Provision of information to other companies / institutions
With the exception of the partners mentioned above, Hot Lava does not provide your personal data to other companies or institutions under any circumstances, unless Hot Lava is legally obliged to do so. Social media buttons are included in the web store. With this, the administrators of these services collect your personal data.

Google Analytics
Hot Lava uses Google Analytics to keep track of how visitors use our web store. Hot Lava has concluded an agreement with Google. It contains strict agreements about what they can keep. Hot Lava allows Google to use the obtained Analytics information for other Google services. Hot Lava does not let Google anonymize the IP addresses.

Securing personal data is very important for Hot Lava. We ensure that your data is properly secured with us. The security is always adjusted and pay close attention to what can go wrong.

View, change and delete your data
If you have any questions or would like to know what personal data Hot Lava has about you, you can always contact us. See the contact details below.
You have the following rights:
– Get an explanation of what personal data Hot Lava has and what it does with it.
– Access to the precise personal data that Hot Lava has.
– Correcting errors
– The removal of outdated personal data
– Withdrawal of permission
– Object to a specific use
Please ensure that you always clearly state who you are, so that Hot Lava is sure that no data from wrong people will be modified or deleted.

Contact details
Hot Lava
Eksterlaan 11
2566 JW Den Haag
Chamber of Commerce number: 27152121