We’ve put together some commonly asked questions to give you more information about Hot Lava and KARMA by Hot Lava. We have divided the questions into different categories. If your question is not listed here, you can always send us a message with the question via the contact form.
Our crochet products are made entirely by hand and are supplied here by exclusive and expensive items. Every item is spent with great care and time.
Avoid contact with zippers and buttons. Never cut loose threads. This way you reduce the risk of damage to your valuable handmade product.
We recommend hand washing the crocheted product.
To keep your handmade slippers and sandals happy for as long as possible, please pay attention to our comments and advice.
– Leather is a natural product. Small differences in color or irregularities confirm the natural quality.
– Vegan suede is imitation leather with the luxurious appearance and feels nice and soft.
If slippers or sandals have become wet due to rain, simply allow them to dry at room temperature.
All service runs through the retailer / store of purchase. We therefore ask you not to send any clothing to us. But to contact the store.
If you bought at our webshop, please go to this page, and fill in the form.
If the items are returned within 14 days, unworn, undamaged and in the original packaging, you will receive a full refund.
If we do not receive the return in good condition (see return conditions), we cannot credit the amount, but in most cases you will receive a shop credit.
No, the costs for sending your return package to Hot Lava are for your own account.
The shipping costs and the delivery time depends on your country but if you fill in the adress in the check-out, you will find the shipping costs for you.
Orders placed before 16:00 will most likely be shipped out same day.
*Unfortunately, due to COVID-19 and the accompanying measures, which we have to take into account, we have to deal with logistical challenges and are dependent on hauliers with extra heavy traffic, which can cause your package to be delayed. We hope for your patience and understanding
We do ship worldwide (for resellers only). We use DHL parcel/express, UPS, PostNL. Once we send out the goods, you’ll receive a mail with track&trace. Contact us if you need more info.
You can use our store locator to find the nearest store. Or check one of the webshops, most of them will ship worldwide.
You can ask your shop to order this item from Hot Lava. If this is not possible you can contact us, so we can check who sells this item.
Please use our contact form, and lets find out te possiblities together.